Hospira Website Privacy Policy

Last updated: July 2014

The Policy
What information does Hospira collect and why?
Who does Hospira disclose information to?
How long does Hospira retain information for?
Security
International data transfers
Children
Links to Other Websites
Changes to this Privacy Policy
Your rights
How to contact Hospira

The Policy 

This Privacy Policy addresses how Hospira, Inc. and its group companies (collectively, "Hospira") use and disclose the personal information we collect from you on the Hospira.com website and other country-specific Hospira websites (each a "Website"). Please refer to the link at the end of this Privacy Policy for a list of the Hospira entity/s responsible for the processing of your personal information obtained through a Hospira website.

Please be sure to read this Privacy Policy before using or submitting information to us. Your use of this Website is subject to this Privacy Policy. The U.S. Hospira.com website is also subject to the U.S. Terms and Conditions. The use of Hospira websites may be subject to a Legal Notice too. By accessing and using any of our Websites, you agree to be bound by this Privacy Policy.

What information does Hospira collect and why? 

Personal Information
As a visitor to a Hospira Website, you may provide personal information under certain circumstances, including via online enquiry or order forms - for instance, when you enquire about a product or wish to access information or downloadable content on our sites. The precise personal information you provide will vary depending on the purposes for which you need to provide it, and may include any of the following:

  • Name
  • Email address
  • Physical address
  • Phone number
  • Fax number
  • Reason for enquiry
  • Product interest
  • Customer / account / order reference number
  • Job function
  • Free text fields for entering questions or comments
  • Gender (not a required field)
  • EIN / Social Security number or national equivalent (when required)
  • Login and password (to access secure areas of the Website)

We use this information to answer your enquiries, to provide you with any products or services you have requested, to manage your online account, and for any other purposes specified to or by you at the time of collection, such as sending Hospira marketing communications.

Surveys
We may also collect online survey information from visitors to Hospira Websites using a third-party survey service (iPerceptions), and your participation in this is entirely voluntary. It enables us to understand what visitors like and dislike about their Hospira Website experience.

The information collected by iPerceptions through the Hospira Websites comprises the following:

  • Responses to survey questions
  • IP address
  • Browser type
  • Browser version
  • Date survey completed

Please note that the demographic and statistical information iPerceptions collects through these surveys may be shared with third parties in an aggregated form for their own business uses. You may read iPerception’s privacy policy at http://www.iperceptions.com/privacy-policy.aspx.

Cookies and device information
As is true of most websites, we gather certain information automatically from your website browser. This information includes details about your internet protocol (IP) addresses, browser type, internet service provider (ISP), referring / exit pages, operating system, date / time stamp, and clickstream data. We use this information for analytical purposes to analyze trends and to administer the site.

Our Websites may also use cookies. Cookies are small text files typically containing a sequence of numbers and letters (an "alphanumeric sequence") that websites serve to your desktop. They are commonly used to make websites work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website publisher (i.e. Hospira) are called "first party cookies" and they can only be used by the site owner to recognize you on the site you are visiting currently. Cookies set by other parties are called "third party cookies" and can potentially be used to recognize you across any websites that have partnered with the third party serving the cookie.

Cookies can remain on your computer for different periods of time. Some cookies are "session cookies", meaning that they exist only while your website browser is open and are deleted automatically once they are closed. Other cookies are "persistent cookies", meaning that they survive after your browser is closed and can be used by websites or apps to recognize your computer or device at a later time.

Specifically, we use the following types of cookies on our website:

TypeDetailOpt-out

Essential Cookies

These cookies enable services you have asked for or disable services you have chosen not to consent to. This information is not used for advertising on other sites. 

  • Temporary session cookies are set ONLY for the duration of the visit to the Hospira website(s) and are removed at the end of the browser session or after 60 minutes of inactivity.
  • Temporary session information is used ONLY for the purpose of managing login processes, for management of user accounts and features, and for allowing user access to website features as well as managing your consent to setting essential cookies.
N/A

Analytics Cookies

These cookies collect information about pages you visit. This information is used only for analytical purposes to analyze trends and to administer the site. It is not used for advertising on other sites. 

  • Hospira Websites may set Google Analytics cookies.  These are third party cookies that track visitor information, which may include the time of the visit, whether the visitor is a new or repeat visitor, information about referral sources, and broad IP GeoLocation.
  • To learn more about Google Analytics cookies, please see: https://www.google.com/analytics/learn/privacy.html.
  • The information generated by the cookie about your use of the website will usually be transmitted to and stored on a Google server in the United States. In case of activation of the IP-Address-anonymization on this website your IP-address will be shortened previously by Google within EU member states or other member states or the European Economic Area. The complete IP-Address will only be transmitted to a Google Server in the US and shortened there in exceptional cases. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. The IP-Address transmitted by your browser in the context of Google Analytics will not be associated with other data held by Google. 
Yes

Opt-out available at https://tools.google.com/dlpage/gaoptout

Who does Hospira disclose information to? 

We do not sell, trade or otherwise transfer to outside parties your personally information. However, we may share your personal information with trusted third parties who assist us in operating our Website or who otherwise support us in conducting our business, under strict terms to keep your information secure.

Apart from this, we share personal information with third parties only as disclosed in this Privacy Policy or where we consider disclosure of information necessary:

  • to comply any applicable law, regulation, legal process or enforceable governmental request;
  • to establish, exercise or defend our legal rights;
  • to detect, prevent or otherwise address fraud, security or technical issues;
  • to protect against harm to the rights, property or safety of Hospira, its users or the public.

Finally, please note that we may also transfer your personal information to a third party who acquires the business or assets of a Hospira entity. In such cases we shall instruct the entities to which we transfer your personal information only to use it in a manner consistent with this Privacy Policy.

How long does Hospira retain information for? 

We will retain your information for as long as needed to provide services to you, and as needed to comply with our legal obligations, resolve disputes, and enforce our agreements.

Security 

We take appropriate technical and organizational security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of personal information. These measures include internal reviews of our data collection, storage and processing practices and security practices.

We restrict access to personal information to Hospira employees, contractors and agents who need to know that information in order to operate, develop or improve our services. We take efforts to ensure all parties comply with their contractual obligations regarding confidentiality and information security.

International data transfers 

We may provide your personal information to our group companies, affiliated companies and trusted third parties who process your personal information on our behalf. This may necessitate transfers of your personal information outside of the European Union (or outside the relevant non-EU country) to countries that do not have data protection laws that are equivalent to those inside the European Union or to the laws of other relevant countries. In such cases we shall ensure that adequate protections are in place to protect your personal information in accordance with the standards of this Privacy Policy.

The countries in which recipients of personal information are likely to be located include the Host Country and the USA.

Hospira complies with the U.S.-EU Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. Hospira has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Hospira’s certification, please visit http://www.export.gov/safeharbor/.

To view Hospira’s Safe Harbor Privacy Policy, click here.

Children 

Hospira Websites are not designed or intended for use by children under 18. Children under 18 may not submit any personally identifiable information to us. If we discover that we have inadvertently gathered any such information for a child under 18, we will take appropriate steps to delete it. If your child has submitted personal information, and you wish to review, change and/or delete such information as well as refuse to allow any further collection or use of the child’s information, please contact us at the postal or email address provided below in the “How to contact Hospira” section.

Links to Other Websites 

This site may contain links to other websites that are not owned or controlled by Hospira. Please be aware that Hospira is not responsible for the privacy practices of websites not owned or controlled by us. This Privacy Policy applies only to the Hospira website(s) listed above and the services available through this site. We encourage you to be aware when you leave our site(s) and to read the privacy policies of each and every website.

Changes to this Privacy Policy 

We reserve the right to modify this Privacy Policy at any time, so please check for change notices on a regular basis. If we decide to change our Privacy Policy in a material way, we will post a prominent change notice on the site so that you continue to be aware of what information we collect, how we use the information and the circumstances, if any, under which we disclose information.

Where we are required to do so, we will request your consent to material changes to this Privacy Policy.

Your rights 

Promotional communications from Hospira
We may use your information to contact you about other products or services that we offer, in accordance with your communications preferences. Upon request, Hospira will allow any user to opt out of receiving emails about Hospira products and services. You can contact us at the email address listed below or follow the unsubscribe instructions included in each promotional email sent to you.

Accessing, changing and deleting your information
You may, at any time, request access to your personal information and obtain a copy, in an accessible form, to your personal information. You may, at any time, request that we rectify, complete, update, block or remove your personal information from our current customer database. You may also have the right to withdraw any consent you have given to Hospira. To process your request, you must contact us at the email address provided below and include the Website URL to which you provided the information (e.g., Hospira.com). The subject line of the email should read "Access request" or “Deletion Request". However, for our record keeping purposes and/or where required as described above we will retain personal information you submitted for any previously completed contractual transactions.

Users of Hospira websites will exercise the rights described in this section if they are entitled to do so by relevant applicable laws.

If you have other questions about this policy or the information you have provided to us, or if you wish to complain about how your personal information has been handled, please contact us at the email listed below and include the email address used for registration. To obtain details of the information that we hold about you, and request that changes are made to ensure that this information is accurate and up-to-date, please contact us at the email address listed below.

How to contact Hospira 

If you have questions related to privacy, please email us at privacypostmaster@hospira.com, or write to us at:

Hospira, Inc.
275 N. Field Drive
Privacy Officer / NSEC / H1-LL
Lake Forest, IL 60045
United States

Information on the Hospira entities responsible for the processing of your personal information obtained through a Hospira website is available click here.