Last updated: July 2014
What information does Hospira collect and why?
Who does Hospira disclose information to?
How long does Hospira retain information for?
International data transfers
Links to Other Websites
How to contact Hospira
As a visitor to a Hospira Website, you may provide personal information under certain circumstances, including via online enquiry or order forms - for instance, when you enquire about a product or wish to access information or downloadable content on our sites. The precise personal information you provide will vary depending on the purposes for which you need to provide it, and may include any of the following:
- Email address
- Physical address
- Phone number
- Fax number
- Reason for enquiry
- Product interest
- Customer / account / order reference number
- Job function
- Free text fields for entering questions or comments
- Gender (not a required field)
- EIN / Social Security number or national equivalent (when required)
- Login and password (to access secure areas of the Website)
We use this information to answer your enquiries, to provide you with any products or services you have requested, to manage your online account, and for any other purposes specified to or by you at the time of collection, such as sending Hospira marketing communications.
We may also collect online survey information from visitors to Hospira Websites using a third-party survey service (iPerceptions), and your participation in this is entirely voluntary. It enables us to understand what visitors like and dislike about their Hospira Website experience.
The information collected by iPerceptions through the Hospira Websites comprises the following:
- Responses to survey questions
- IP address
- Browser type
- Browser version
- Date survey completed
Cookies and device information
As is true of most websites, we gather certain information automatically from your website browser. This information includes details about your internet protocol (IP) addresses, browser type, internet service provider (ISP), referring / exit pages, operating system, date / time stamp, and clickstream data. We use this information for analytical purposes to analyze trends and to administer the site.
Cookies set by the website publisher (i.e. Hospira) are called "first party cookies" and they can only be used by the site owner to recognize you on the site you are visiting currently. Cookies set by other parties are called "third party cookies" and can potentially be used to recognize you across any websites that have partnered with the third party serving the cookie.
Cookies can remain on your computer for different periods of time. Some cookies are "session cookies", meaning that they exist only while your website browser is open and are deleted automatically once they are closed. Other cookies are "persistent cookies", meaning that they survive after your browser is closed and can be used by websites or apps to recognize your computer or device at a later time.
Specifically, we use the following types of cookies on our website:
These cookies enable services you have asked for or disable services you have chosen not to consent to. This information is not used for advertising on other sites.
These cookies collect information about pages you visit. This information is used only for analytical purposes to analyze trends and to administer the site. It is not used for advertising on other sites.
Opt-out available at https://tools.google.com/dlpage/gaoptout
We do not sell, trade or otherwise transfer to outside parties your personally information. However, we may share your personal information with trusted third parties who assist us in operating our Website or who otherwise support us in conducting our business, under strict terms to keep your information secure.
- to comply any applicable law, regulation, legal process or enforceable governmental request;
- to establish, exercise or defend our legal rights;
- to detect, prevent or otherwise address fraud, security or technical issues;
- to protect against harm to the rights, property or safety of Hospira, its users or the public.
We will retain your information for as long as needed to provide services to you, and as needed to comply with our legal obligations, resolve disputes, and enforce our agreements.
We take appropriate technical and organizational security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of personal information. These measures include internal reviews of our data collection, storage and processing practices and security practices.
We restrict access to personal information to Hospira employees, contractors and agents who need to know that information in order to operate, develop or improve our services. We take efforts to ensure all parties comply with their contractual obligations regarding confidentiality and information security.
The countries in which recipients of personal information are likely to be located include the Host Country and the USA.
Hospira complies with the U.S.-EU Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. Hospira has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Hospira’s certification, please visit http://www.export.gov/safeharbor/.
Hospira Websites are not designed or intended for use by children under 18. Children under 18 may not submit any personally identifiable information to us. If we discover that we have inadvertently gathered any such information for a child under 18, we will take appropriate steps to delete it. If your child has submitted personal information, and you wish to review, change and/or delete such information as well as refuse to allow any further collection or use of the child’s information, please contact us at the postal or email address provided below in the “How to contact Hospira” section.
Promotional communications from Hospira
We may use your information to contact you about other products or services that we offer, in accordance with your communications preferences. Upon request, Hospira will allow any user to opt out of receiving emails about Hospira products and services. You can contact us at the email address listed below or follow the unsubscribe instructions included in each promotional email sent to you.
Accessing, changing and deleting your information
You may, at any time, request access to your personal information and obtain a copy, in an accessible form, to your personal information. You may, at any time, request that we rectify, complete, update, block or remove your personal information from our current customer database. You may also have the right to withdraw any consent you have given to Hospira. To process your request, you must contact us at the email address provided below and include the Website URL to which you provided the information (e.g., Hospira.com). The subject line of the email should read "Access request" or “Deletion Request". However, for our record keeping purposes and/or where required as described above we will retain personal information you submitted for any previously completed contractual transactions.
Users of Hospira websites will exercise the rights described in this section if they are entitled to do so by relevant applicable laws.
If you have other questions about this policy or the information you have provided to us, or if you wish to complain about how your personal information has been handled, please contact us at the email listed below and include the email address used for registration. To obtain details of the information that we hold about you, and request that changes are made to ensure that this information is accurate and up-to-date, please contact us at the email address listed below.
If you have questions related to privacy, please email us at firstname.lastname@example.org, or write to us at:
275 N. Field Drive
Privacy Officer / NSEC / H1-LL
Lake Forest, IL 60045
Information on the Hospira entities responsible for the processing of your personal information obtained through a Hospira website is available click here.